CQG Continuum Connection Error

Think you need contact CQG directly in that case.

Thank you for the feedback. I spent an hour on the phone Friday talking to both AMP and a person at CQG in the api department. No luck so far but I'll keep calling til I find a solution this week. Can you tell me if Hydra is trying to make a connection to a test server or a live data server? Thank you!

I spent time on the phone today with CQG. I spoke with their support team, development team and api team. They told me StockSharp is NOT currently supported on their backend and will not be supported unless StockSharp contacts them directly and requests to be supported.

http://www.cqg.com/products/cqg-apis
http://partners.cqg.com/api-resources/web-api

I think it is wrong. We will contact them later. You should be informed that CQG Continuum connection charged by full price and we do not compensate it. Don't remember the exact amount but it about $500 per month.

Anyway, you can choose another connection type if CQG isn't principal for you. We support various connections.

The CQG Continuum connection which uses the Web API has no monthly fee to the end user, the same as it is with MultiCharts, NinjaTrader, MT5, Sierra Chart, Jigsaw, etc. However, the CQG Com (Client API) connection does incur an expensive monthly fee because the CQG Integrated Client software MUST be installed and used also.

Thank you for responding to my questions. Looking forward to what you find out from CQG.

No, it is not.

I've been using my CQG Continuum connection in these trading platforms and I have never paid any CQG monthly fees:
MultiCharts for 11+ years
NinjaTrader for 8+ years
Sierra Chart for 2+ years
Jigsaw for 2+ years
MT5 few months

I understand. But I just wrote the info provided us by CQG and I don't have any other else.

Unfortunately, we cannot help you in that case. The only reason why CQG server rejects your login - you have unpaid credentials.

Anyway, you can contact them directly or ask them to write us. We will forward their stuff the email that we received before (maybe something was changed but seems not, cause you cannot log in). But currently, we have only one information from CQG - login has a price and it is $500/month (market data fees are not included). I really want that your login to start working but I cannot do that cause I do not work in CQG.

I do not have "unpaid credentials" with CQG! I can login to my CQG Continuum connection just fine with ALL my other trading platforms but StockSharp is the only platform that will not accept the exact same login information.

I will follow-up again today with CQG about this matter.

I just received a reply back from CQG about this connection problem. As I suspected the problem is not on my end. CQG will be in direct contact with you to explain what you need to do to correct this problem. I've done all I can do to help. This issue now needs to be resolved between StockSharp and CQG. Good luck!

This same issue was also brought to your attention back in April 2018 with no solution:
http://stocksharp.com/forum/9284/Google-Feed

Thank you!